Building on audience insight, we uncover how to give visitors what they are after. We make the most of your collections, site, heritage and expertise to create compelling visitor offers that match audience agendas.
We map what happens to visitors, where they get their desired experiences and what they encounter along the away. We use our design and heritage experience to improve the whole visitor journey – from entrances, ticket desks and displays to whole museums and sites.
We audit existing venues from the viewpoint of visitors, frequently uncovering simple ways to make more of what is already there and developing targeted improvements.
We often review and develop project plans, shaping proposals and creating inspiring offers and memorable experiences that really attract key audiences and will work in practice.