We can help you to define a vision for the future that will support strategic development and business planning, often adapting approaches from the commercial sector. In some cases this involves helping clients move to a visitor-focus by changing their own internal culture.
We can help you to:
- Understand how the visitor experience relates to how your organization is perceived from the outside
- Look at the implications of your visitor offer for strategic direction and future development
- Audit how visitor-facing activity impacts on current and projected business planning
- Train board members, trustees, staff and volunteers on the elements of a visitor-focus
- Support your organization to become outward-looking and adaptable