Build Resilience
What is it?
Looking outwards to visitors builds resilience by uncovering opportunities to increase attendance, foster longer-term visitor relationships and increase earned income.
A key part of this is ensuring that the visitor viewpoint is understood across your whole organisation and that a visitor-focus is embedded in decision-making and is part of your strategic vision.
We train, coach and mentor governing boards, management, staff and volunteers to understand how visitors see your organisation and their perceptions and experiences of their visits.
We show what positive change looks like as well as formulating a change process. We build up skills, confidence and capability to make sure that changes are embedded across a wide range of activity.
We support organisations to develop a vision that is sustainable over time. We uncover your potential, turning opportunities into long-term development that has lasting results. We support an internal cultural shift to a visiting-facing approach, linked to strategic priorities, resources and budget.
How we can help
Example Projects
